Have questions about custom merchandise? You’ll find answers here about production times, order minimums, shipping, design setup, and everything else we offer at Makers Merch.

Frequently Asked Questions

🧾 General Questions

What types of custom merchandise do you offer?

What’s your minimum order quantity?

Most products start at just 100 pieces. Some items can be produced in smaller runs depending on style and materials.

How long does production take?

Standard turnaround time is 10–14 business days after artwork approval. Some items may take a little longer, and we’ll always confirm timing before production begins.

Do you offer rush service?

Yes, we offer expedited options for many products. Let us know your deadline and we’ll do our best to accommodate it.

Where do you ship?

We ship across the U.S. and internationally. Most quotes include delivery to Las Vegas. Shipping outside of Nevada is calculated at time of order.

🎨 Design & Artwork

Can you help with artwork or logo setup?

Absolutely. We assist with file formatting, layout optimization, Pantone color matching, and overall design guidance.

What file types do you accept?

Vector files such as AI, EPS, SVG, or high-resolution PDFs are best. If needed, we can help convert your artwork.

Do I get to approve a mockup before production?

Yes. We send you a digital mockup for review and final approval before anything is produced.

📦 Product-Specific Questions

What patch types do you offer?

We offer embroidered, woven, PVC, chenille, and hybrid patches. You can choose from iron-on, Velcro, peel-and-stick, magnetic, or sew-on backing.

What types of enamel pins do you make?

We offer soft enamel, hard enamel, die-struck, and offset-printed pins. You can customize shape, size, finish, and backer cards.

Can I choose garment brands for screen printing?

Yes — we work with brands like Bella+Canvas, AS Colour, Independent Trading Co., Gildan, and more. Let us know your preferences and we’ll guide you.

Do you offer custom packaging?

Yes. We can create custom backer cards, hang tags, polybags, header cards, and other packaging solutions to fit your brand.

What kinds of keychains do you offer?

We offer rubber PVC, metal die-cast, leather, and hybrid keychains — all fully customizable in shape, size, and packaging.

💳 Orders, Payment & Policies

What forms of payment do you accept?

We accept credit cards, PayPal, and ACH transfers. Payment is due before production begins unless otherwise arranged.

Do you charge sales tax?

Sales tax is charged only for orders delivered in Nevada. If you’re tax-exempt, please provide your resale certificate.

Can I cancel or change my order after approval?

Changes or cancellations can be made before final approval. Once approved, production begins and cannot be changed.

What if something goes wrong with my order?

We stand behind our work. If there’s a defect or production error, we’ll resolve it — whether that’s a reprint, refund, or credit.

Still have questions? Contact us or email us directly at sales@makers-merch.com — we’re here to help.