Frequently Asked Questions (FAQ)

Got questions about your custom merch order? Below are the answers to some of the most common things we get asked at Makers Merch. If you don’t see your question here, feel free to reach out at sales@makers-merch.com.

Orders & Turnaround Time

What’s your typical turnaround time?

Most orders take about 2–4 weeks from final artwork approval to delivery, depending on the specific product and quantity. Rush orders are available — just let us know your timeline and we’ll do everything we can to hit it.

Can you handle rush jobs?

Yes! We specialize in tight deadlines and have hit timelines as short as 7–10 days depending on the specific product. Get in touch early and we’ll walk you through fast-track options.

Products & Customization

What types of merch do you offer?

We produce fully custom:

  • Embroidered patches

  • Enamel pins

  • Hats & beanies

  • Screen-printed t-shirts

  • Keychains (metal, rubber, PVC)

  • Woven labels, hang tags & more

Can I mix and match styles in one order?

Yes — depending on the item type and quantity. For example, you can order multiple hat styles in one batch, or combine sizes and colors for shirts.

Can you help with design?

Absolutely. If you have a loose idea or sketch, we can turn it into production-ready artwork. If you already have a file, we’ll let you know if it needs any tweaks for best results.

Pricing & Minimums

What’s your minimum order quantity (MOQ)?

Minimums vary by product:

  • Patches, pins, keychains: 100 pcs

  • Hats & shirts: 48 pcs

  • Packaging & accessories: MOQ depends on complexity — contact us for details

How is pricing calculated?

Pricing depends on quantity, size, number of colors (especially for screen printing and embroidery), and add-ons like custom packaging. We’ll provide a clear, itemized quote up front — no hidden fees.

Shipping & Delivery

Do you ship domestic & internationally?

Yes! We ship both domestically and internationally and can handle customs paperwork for you.

What if there’s a problem with my order?

We guarantee quality. If something’s not right, let us know within 7 days and we’ll make it right.

Still Have Questions?

Reach out to us anytime at sales@makers-merch.com — we’re happy to help!